Terms of service
Last updated: [29/07/2026]
1. Overview
This website is operated by Zentrace ("we", "us", "our"). Throughout the site, these Terms of Service apply to all visitors, users, and others who access or use the site. By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by these Terms of Service.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services.
2. Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your jurisdiction, or that you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorised purpose, and you may not, in the use of the Service, violate any laws in your jurisdiction.
3. Products and Descriptions
We attempt to be as accurate as possible in our product descriptions. However, we do not warrant that product descriptions or other content is entirely accurate, complete, reliable, current, or error-free.
Compatibility: Our tracking card products are designed to work with Apple's Find My network only, and are not compatible with Android devices or Google's Find Hub. Please check individual product pages for the exact compatibility and specifications of the item you are purchasing before you buy.
Included items: Please check each product listing carefully for exactly what is included with your purchase (for example, whether a charging accessory is included or sold separately). What is described on the product page at the time of your order is what applies to that order.
We reserve the right to limit the quantities of any products that we offer, and to discontinue any product at any time.
4. Pricing and Billing
All prices are listed in GBP (£) and include VAT where applicable, unless stated otherwise. We reserve the right to modify prices at any time without prior notice. Prices in effect at the time of your order will apply to that order.
Payment is processed securely through Shopify Payments and/or other payment providers made available on our site. We do not store your full payment card details.
5. Shipping and Delivery
Please see our [Shipping Policy] for full details on processing times, delivery estimates, and shipping costs.
6. Returns and Refunds
Please see our [Returns & Refunds Policy] for full details on how to return or exchange an item, and our approach to faulty or not-as-described products.
7. Third-Party Links and Services
Certain content and services available via our Service may include materials from third parties, including Shopify and our shipping/fulfilment partners. Third-party links on this site may direct you to third-party websites not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of third-party websites, and we do not warrant the offerings of any third party.
8. User Comments and Feedback
If you send us certain specific submissions (such as product reviews) or without a request from us send creative ideas or other suggestions, you agree that we may, at any time, without restriction, edit, copy, publish, distribute, and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation to maintain any comments in confidence or to respond to any comments.
We may, but have no obligation to, monitor, edit, or remove content that we determine is unlawful, offensive, threatening, defamatory, or otherwise objectionable.
9. Personal Information
Your submission of personal information through our store is governed by our [Privacy Policy].
10. Errors and Omissions
Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, or availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information, or cancel orders, if any information is inaccurate at any time without prior notice.
11. Prohibited Uses
In addition to other prohibitions set out in these Terms of Service, you are prohibited from using the site or its content: for any unlawful purpose; to solicit others to perform unlawful acts; to violate any regulations, rules, or laws; to infringe upon our intellectual property rights or those of others; to harass, abuse, or discriminate; to submit false or misleading information; or to interfere with the security features of the Service.
12. Disclaimer of Warranties and Limitation of Liability
We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. Products are provided "as is" and "as available" without warranty of any kind, either express or implied, except as required by applicable UK consumer protection law, which is not affected by this disclaimer.
In no case shall Zentrace, our directors, officers, employees, or suppliers be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of any products purchased using the Service, except where such liability cannot be excluded or limited under applicable UK law (including your statutory rights under the Consumer Rights Act 2015).
13. Indemnification
You agree to indemnify, defend, and hold harmless Zentrace from any claim or demand made by any third party due to or arising out of your breach of these Terms of Service or your violation of any law or the rights of a third party.
14. Severability
If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision shall be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be severed, with the remaining provisions remaining in full force and effect.
15. Termination
We reserve the right to refuse service to anyone, at any time, for any reason.
16. Entire Agreement
These Terms of Service, together with our Privacy Policy, Shipping Policy, and Returns & Refunds Policy, constitute the entire agreement between you and Zentrace regarding the use of our Service.
17. Governing Law
These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of England and Wales.
18. Changes to Terms of Service
You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates to our website. It is your responsibility to check our website periodically for changes.
19. Contact Information
Questions about the Terms of Service should be sent to us at support@zentrace.co.uk.