Refund policy

Standard Returns (Changed Your Mind)

You have 14 days from the date of delivery to return your item for a full refund, in line with UK Consumer Contracts Regulations. Items must be unused and in original packaging. Return postage is paid by the customer.

Faulty or Not-as-Described Items

If your tracker arrives faulty or stops working within 30 days, contact us at support@zentrace.co.uk with:

• Your order number
• A photo or short video showing the issue

In most cases, we'll send a replacement or refund without needing the item returned. In some cases we may ask you to post it back first, we'll let you know if so.

What's Not Covered as a Fault

• Compatibility: This tracker works with Apple Find My only. It is not compatible with Android or Google Find Hub. This is stated clearly on the product page, so a mismatch with a non-Apple device isn't treated as a fault.
• Charging pad: This tracker does not include a wireless charging pad - this is stated clearly on the product page. Not having one is not a fault.

We may still offer goodwill support in either case at our discretion, but neither qualifies automatically under the faulty-item policy above.

How to Start a Return or Fault Claim

Email support@zentrace.co.uk with your order number (and photo/video for fault claims) and we'll confirm next steps.

Refund Timing

Refunds are processed within 5–10 business days of approval (faulty claims) or of us receiving a returned item (standard returns).