Shipping policy

Processing Time

Orders are processed within 1–3 business days of purchase. You'll receive a confirmation email once your order has shipped, along with tracking information where available.

Delivery Time

Standard delivery typically takes 7–14 business days from the date of dispatch. In rare cases, delivery can take up to 20 business days, particularly during high-demand periods or due to customs processing.

Shipping Cost

• Free standard shipping on all UK orders
  

Where We Ship

We currently ship to addresses within the United Kingdom only.

Tracking

Once your order ships, you'll receive a tracking number by email so you can follow its progress. Please allow up to 48 hours for tracking information to update after dispatch.

Delays

Occasionally, deliveries may be delayed due to customs checks, courier delays, or high order volumes. If your order hasn't arrived within 20 business days of dispatch, please contact us at support@zentrace.co.uk and we'll look into it right away.

Lost or Missing Parcels

If your tracking shows delivered but you haven't received your item, or your order hasn't arrived within the timeframe above, contact us at [email] with your order number and we'll investigate with the courier and arrange a replacement or refund as appropriate.